Please feel free to email our Customer Support Department with any questions about your order. If you prefer, you may also contact our local office by phone or fax. Please be sure to provide your name, account information and order number so that we can promptly address your needs. Please click the Contact US from the top navigation banner of our web site for contact information.

We are happy to answer any questions you may have.
How to get monthly update of inventory list?
You can send mail to directly, or you can require it on our main page, the catalogue request column.
How to make complaints?
All complaints please send email to
How to refund?
Following is the situation for refund: A. Proved wrong order by berrchem. B. Proved not qualified production (complaints must be claimed within 5 days after receiving our product.) If you are regular order making customer, we will issue a credit note instead of refund to consider it as the payment of next new order.
How to return wrong orders?
If you doubt that the ordered product is not matching with the product information we provide, we would like to have the test report or any file which could approve it. Then, we will test it to compare the result and respond you with final statement. This complaint only acceptable within 5 days after you received our product.
How long is the lead time for orders?
Please refer to the to see the lead time and freight information.

What payment methods are available to me?
You can utilize one of three methods of payment when ordering through our web site. These are:
-Credit/Procurement Cards
-Purchase OrdersSummary Invoice Data Elements - Only for customer accounts
-Western Union
-L/C or T/T Payment

What confirmation will I get?
You will receive an e-mail confirmation shortly after you submit your order. This confirmation will contain your order number, product availability, back-order fulfillment dates, order transit time, and contractual pricing where appropriate. In the event of questions, you may also receive an email requiring some response from you.You also can e-mail us to confirmation BerrChem company Government license and Credit information.
Can I place an order from anywhere in the world?
BerrChem ships material to nearly all countries around the world
Any question should connect with exactly products name and CAS NO,then contact us , we will give you exactly reply .

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